PrivacyOffice.ca Privacy Policy
British Columbia’s Personal Information Protection Act (PIPA) sets rules for how organizations collect, use and disclose personal information. Personal information is defined as any information that can be used to identify someone – either by itself or in combination with other information.
PrivacyOffice.ca (we/our) is committed to being accountable for complying with PIPA and protecting the personal information we collect from individuals under appropriate and reasonable business purposes.
Consent
At or before the point of personal information collection, we will communicate our business purpose for the collection and how the information will be used and disclosed. With an understanding of what we will do with the information you provide to us, you can orally, in writing or electronically provide express, implied or “opt-in” consent.
Collection
For business purposes, we collect:
- Client contact information for responding to emails and phone calls;
- Student contact information for responding to emails and phone calls; and
- Subscriber information to sign up subscribers on our website.
Types of personal information we collect:
We only collect the minimum amount of personal information required for business purposes. Examples include:
- Emails sent to PrivacyOffice.ca: Name, email address
- Phone messages: Name, phone number
- Students: First name, last name, company name (optional), email address and credit card information (number, expiry and card security code)
- Subscribers: First name, last name and email address
Use and Disclosure
How we limit use and disclosure
We only collect personal information for identified purposes of collection and do not rent, sell or trade any personal information collected from you with any third parties without your consent.
If we are required by law or authorized by PIPA to disclose the information that you have submitted, we will attempt to provide you with notice (unless we are prohibited) that a request for your information has been made, in order to give you an opportunity to object to the disclosure.
How we protect and store personal information
PrivacyOffice.ca uses a combination of administrative, physical and technical safeguards to reduce the risk of loss, misuse, unauthorized access, disclosure and alteration of your personal information.
All personal information is processed and stored in Canada.
Retention
PIPA requires us to retain personal information used to make a decision about individuals for at least one year, after it is no longer necessary to fulfill the collected purpose or any other legal or business purposes. After the appropriate time periods have passed, we securely destroy personal information.
Your privacy rights and how we support them
By submitting a written request to our privacy officer, you can:
- withdraw consent with reasonable notice;
- access the personal information that we hold about you;
- update your personal information for accuracy and completeness; and,
- ask us to process your personal information using an alternative method.
Please note that we require proof of identity to fulfill privacy rights requests and that consent cannot be withdrawn retroactively.
Third-party service providers
For the fulfillment of business purposes, we use a number of third-party service providers. If personal information is disclosed to these third parties, we ensure that appropriate security undertakings, such as confidentiality clauses in contractual agreements, are employed to protect the transfer and use of personal information.
Our current third-party providers:
- Thinkific: https://www.thinkific.com
Our website, website links and cookies
Our website collects personal information only if you provide it to us.
Throughout the site there are links to third-party websites, including interactive links to sites like Twitter. These sites use their own cookies to collect user information.
Cookies are small files that websites send to your device to store information about you, within your own website browser. They typically contain information about your browsing activity and personalize your experience for authentication and certification purposes.
We are not responsible for, and do not have any control over, the privacy practices or the content of third parties. We encourage users to read the privacy policies of any website visited.
Questions & Complaints
How you can contact PrivacyOffice.ca about privacy
If you wish to make a privacy rights request, have questions or concerns regarding this Privacy Statement, or would like to make a privacy complaint, you can:
Call: 250-888-3073
Email: [email protected]; or
write to:
PrivacyOffice.ca Privacy Officer,
Unit 10- 909 Carolwood Dr.
Victoria BC V8X 3T9
Not satisfied with our response and wish to challenge our compliance?
Under PIPA, within 30 days of receiving your privacy request, question, concern or complaint, we are obligated to respond.
If you haven’t heard back from us during this timeframe or you are unsatisfied with our response within 30 days of receiving it, you may contact the Office of the Information & Privacy Commissioner (OIPC) for British Columbia to make a complaint.
Information on the OIPC complaint process can be found here.
You can contact them here or mail them at:
Office of the Information and Privacy Commissioner for British Columbia
PO Box 9038 Stn. Prov. Govt.
Victoria BC V8W 9A4